1. Scope of Services
Preventative Maintenance Plans include scheduled inspections, adjustments, lubrication, and minor preventative repairs as outlined in your service agreement.
Field Service & Repairs include on-site diagnostic visits, troubleshooting, and repair or
replacement of parts when required.
Retrofit & Upgrade Services may involve modifications, integrations, or enhancements
to existing equipment. Specific scopes will be detailed in each project agreement.
2. Exclusions
The following are not included unless otherwise specified in writing:
Major repairs or component overhauls outside the PM plan scope
Parts replacement (unless covered under warranty or separately purchased)
Electrical work outside the equipment itself (e.g., facility wiring, power supply issues)
Damage caused by misuse, neglect, operator error, or failure to follow DMS operating
guidelines
Travel expenses outside normal service regions, unless agreed upon in advance
3. Customer Responsibilities
Provide DMS technicians with safe and timely access to equipment.
Ensure proper operating environment (electrical supply, air quality, climate, etc.) in
accordance with DMS specifications.
Follow daily/weekly maintenance routines as outlined in the operator’s manual.
Notify DMS promptly of any equipment issues.
Provide unloading/loading assistance, if required, for retrofit or installation work.
4. Scheduling & Availability
Service will be scheduled during standard business hours (Monday–Friday, excluding
holidays) unless otherwise agreed.
Emergency service calls may be available at additional cost.
DMS cannot guarantee specific completion times, as service durations vary depending on
the complexity of work.
5. Service Fees & Payment
Service rates, travel costs, and parts pricing will be provided in advance when possible.
Preventative Maintenance Plans are billed according to the terms outlined in the customer’s agreement.
Additional work requested outside the scope of the plan will be billed separately.
6. Warranty on Service Work
Preventative maintenance and service work performed by DMS are warranted for 90 days against defects in workmanship.
This warranty does not extend to failures caused by misuse, neglect, or improper
maintenance by the customer.
7. Limitation of Liability
DMS is not responsible for lost production, downtime, or consequential damages
resulting from equipment failure or delays in service.
The customer’s exclusive remedy is repair or re-performance of defective service within
the warranty period.
8. Contact for Service
For scheduling, service requests, or questions, please contact:
Diversified Machine Systems
1068 Elkton Drive, Colorado Springs, CO 80907
Email: info@dmscncrouters.com
Phone: (855) 266-5063
