1. Eligibility for Returns
Standard Catalog Parts: Unused and unopened parts may be returned within 30 days of
delivery.
Non-Returnable Items:
oElectrical and electronic components
– Custom or special-order products
– Software or digital goods
– Products that have been installed, used, or altered
Condition: Returned items must be in original packaging and in new condition.
2. Return Authorization Required
Before sending any product back, you must request a Return Authorization (RA) from
DMS Customer Service.
Returns without an RA number will not be accepted or processed.
3. Restocking Fees
A 15% restocking fee may apply to returns, unless the return is due to an error on DMS’s part (wrong item shipped, defective part, etc.).
4. Refunds
Approved returns will be refunded to the original payment method once the item is
received and inspected.
Shipping charges are non-refundable, unless the return is due to a DMS error.
Please allow 7–10 business days after inspection for refunds to be processed.
5. Damaged or Incorrect Items
Customers must inspect all shipments immediately upon delivery.
Any damaged or incorrect items must be reported to DMS within 7 business days of receipt.
Claims made after this period may not be eligible for replacement or refund.
