Around the clock CNC support when production cannot stop.

Factory trained technicians available for emergency triage, remote diagnostics, and onsite dispatch.

Call 24/7

Always On, So Your Production Stays Running

Unplanned downtime can happen at any hour. DMS provides continuous support for routers, mills, and custom CNC systems with fast response times, remote diagnostics, and nationwide onsite availability.

How 24/7 Support Works

1. Contact Us: Call or submit a case with your machine serial number, alarms, and symptoms.
2. Rapid Triage: We assess severity and open a support case. You receive a case number for tracking.
3. Remote Session: Secure connection for alarm review, diagnostics, and temporary recovery if possible.
4. Resolution or Dispatch: If onsite support is required, parts are staged and a field technician is scheduled.
5. Verification: Accuracy checks, test cuts, and a detailed post service report.
Accepted Channels: Phone, email, case form submission, and secure remote access tools.

What we cover

• Emergency alarm and fault troubleshooting
• Remote diagnostics and parameter backup
• Fagor control issues
• PLC and I/O faults
• Drives, servos, VFDs, and encoder problems
• Spindles, tool changers, pneumatics, lubrication, vacuum
• Program errors, post processor issues, offsets, and probing
• Warranty coordination and parts logistics

Priority 1: Critical (Line Down)

Target Response

• Phone response within 15 minutes
• Remote session within 30 minutes

Action

• Immediate triage
• Senior technician involvement
• Parts escalation if needed

Dispatch

• Next available flight or next day onsite when remote recovery is not possible

Priority 2: High (Degraded Output)

Target Response

• Within 2 hours

Action

• Same day remote recovery attempt
• Parts pulled and prepared

Dispatch

• Typically within 1 week
• Faster scheduling available when needed

Priority 3: Standard (Planned)

Target Response

• Same business day

Action

• Scheduled remote diagnostics
• Coordination for upcoming onsite service

Note

Actual response times depend on location, technician availability, and parts readiness.
Expedited scheduling and service agreements are available.

Why Choose DMS for After Hours Support

When you choose DMS, you get factory trained, Fagor certified CNC technicians who follow OEM grade procedures to ensure accuracy, reliability, and long-term machine performance. Our team focuses on identifying and preventing root causes rather than providing temporary fixes, helping you maintain consistent uptime. With nationwide coverage, global remote support, overnight shipping on critical parts, and recommended spare parts lists to reduce downtime, DMS provides responsive, expert support exactly when you need it most.